Tag Archives: consumers

Is Occupying the Answer?

I read a post this morning called “Occupy Amazon” the bibliopirate Blog. This has become a huge issue in the book industry. Amazon vs. world. Really? If you’ve read any of my posts you know I’m an Amazon.com advocate. Before you go getting your knickers all twisted up at me, save your rotten fruit, I’m not going to change my mind. At least not until they screw me. Why do I like Amazon so much you might ask?

1. I sell books there–and lots of them. Literally 10 to 1 compared to brick and mortar stores. Don’t get me wrong, I would love to sell books in bookstores, but stores simply don’t want to sell our books. There are many reasons they offer, but bottom line is bookstores aren’t willing to take the risk on a small business, even though many of the stores are small businesses themselves.

2. Convenience. I’m not a fan of traffic, actually I’m a bit of a road rage driver, anyone who’s been in a car with me can attest to that. Stupid drivers just piss me off. So, it’s easier if I just shop from my computer. No one gets hurt, and my blood pressure stays within a manageable range.

3. Selection. I can find 100 times more stuff to buy from Amazon than I can from any bookstore. My experience with bookstores is that they favor the big publishers and best sellers. That’s great, if that’s what keeps them in business then that’s what they should sell. But it doesn’t work for me. I prefer new authors, lots of series, and have a fondness for indie publishers. I find very few of those in bookstores.

I read post after post and hear comment after comment about how Amazon is killing the brick and mortar stores. I simply don’t believe this. I think the stores could actually compete more effectively if they gave more consideration to what their customers want and less to what they think will sell. Customer service is the key element to any successful business. No one is willing to pay higher prices and be treated badly. I know I’m not.

I’ll pay a higher price if the store clerks actually acknowledged me, offered me any assistance, and knew what they hell they were doing. This has not been the case in the last ten stores (of any kind) I have been in. Especially bookstores.

I just don’t see Amazon as the villain everyone makes them out to be. They are a business, like any other, and they are in the business to make money. That is why we all go into business, right? I posted a comment somewhere about this and I clearly stated that consumers have a choice. No one is forcing anyone to go to Amazon.

As for bibiopirate’s situation. It’s sad when people go into stores, especially bookstores, and forget about common courtesy. Looking for a book? If you can shop on Amazon then you should be smart enough to know how to look up the info you seek on the web. Don’t be an asshat and go to a local store, make them do all the legwork (that makes you lazy), and then deprive them of the sale. That is just pissy and there is a special place in hell for people like you.

Show some decency. If you have the time and the inclination to actually go into a store, then give them your business. They have earned it, simply by being there for you.

bibliopirate doesn’t really call for a boycott of Amazon, though others have. That’s not the answer. Amazon has as much right to fight for the consumer ‘s business than any store or whatever. What happens in the retail world is 100% dependant on the consumer. It is YOU who makes the choice where you spend your money. If Amazon is the king of retailers it’s because consumers have made it so. You want your local stores to thrive, then get off your duff, get out of your house, and go spend your money there.

But for cripes sake, remember, your local store is not an information booth on your way to online shopping. It’s a place where people just like  you go to earn a living and support their families. Show some respect!

You can also do your favorite stores a favor by promoting them. In fact, why don’t you post your favorite local store in the comment section of this post. No big box stores, just hometown businesses that deserve some exposure and some business.

Tell us about your…

Favorite local business:

Address:

Web site:

Why you like them: